a short list of our most frequently asked questions with useful help topics

OVERVIEW

What is Faros?

Faros is a new app that collect and organize all the places that inspire you. Create Boards to save and group places and never lose track of them even when offline. Invite people to see your Boards, allow them to collaborate or just keep your Boards private.

What other services are you compatible with?

Currently, you can send your POIs to your favourite navigation apps like Google Maps, Maps, Waze, etc.

When are you going to make the app for Android?

We are currently working on making the iPhone experience as solid as possible.

ACCOUNT SETTINGS

What can I use as my username?

You can use a-z, 0-9 and underscores. Usernames are not case-insensitive. The username must be at least five characters long.

What information is shared when I connect my Facebook account?

You have the option to connect your Facebook account to your Faros account during the Faros sign-up process.

How can I change my account settings?

You can always Edit your Account Settings on “Settings -> Edit Profile”. You can edit the following settings: Name, username, email address, website and bio.

How do I reset my password?

If you have forgotten your password, you can reset it at “Login Screen -> Forgot Password”. This will send you an email to allow you to reset your password.

If you have not received a password reset email, the following are the possible reasons why:
· The password reset email went to your spam folder.
· You may have mistyped your email address when signing up.
· You may not have an account on Faros under that email address.

To simply change your existing password, please visit “Settings -> Change Password”.

How do I delete my account?

Before deleting your account forever, if you are experiencing issues with your account, please reach out to our support team.

To delete your account, please go to “Edit Profile” and tap on Delete Account.

There is no way to un-delete an account. That means that all of your tips, tastes, and check-ins will be lost. Also, just deleting the app will not delete your account.

FAROS BASICS

What are POIs for?

POIs are visual bookmarks. Each POI you see on Faros links to an specific location or place.

What are boards for?

Boards are where you save your POIs. You can make boards for anything: travel plans, favourite restaurants, cities, shops, workshops, etc.

How do I create a POI?

Creating a place on Faros is just as simple. Go to your Home Screen and tap “Add” button place it at the bottom right on the screen.

How do I edit a POI?

To edit a POI, select a place, open detail view and tap on the “Edit” icon place it on the navigation bar.

How to use the map?

Send a POI into your favourite navigation app is simple. Just open the POI detail view and tap to the route icon.

How to delete a POI?

If you want to delete one of your POIs, you first have to open a Board, tap on “Settings” button on the navigation bar and choose which want you want to delete. Then you just have to use the “Delete” button place it on the navigation bar.

How do I create a Board?

Creating a board on Faros is just as simple. Go to your Home Screen and tap “Add” a new poi. Once you create a new POI, you can create a new Board.

How do I edit a Board?

If you want to edit one of your Boards, you first have to open a Board, tap on “Settings” button on the navigation bar and select “Edit Board”.

LEGAL

Third-party analytics Faros uses or allows.

We use the services of certain providers like Google Analytics, to help us analyze and improve our services.

What user information does Faros have?

Faros stores and maintains user information as described in our Privacy Policy and the applicable Terms of Use.